Frequently Asked Questions
The staff at the Institute of Integrative BioOncology want you to feel comfortable and well-informed about our office and procedures, and have provided answers to some of our most frequently asked questions below. If you have a question that is not answered below, please contact us.
Q: Can Institute of Integrative BioOncology help my type of cancer?
A: Yes, there may be hope. No matter if you are diagnosed with one of the rarest forms of cancer or one of the most common, we can help most patients throughout the various stages of the disease. Click here for types of cancers that we treat.
Q: How can I make an appointment to be seen at the clinic?
A: The preferred way to make an appointment is to use the online scheduling system. If you need assistance or don’t have access to a computer, please call the 24/7 appointment hotline at (866) 946-1814.
Q: When is the clinic open and where is it located?
A: Click here to view information about clinic location.
Q: How do I find out my username and password to use online scheduling?
A: Once you are eligible, the clinic administrator will email you a username and temporary password. It will be a randomly assigned password that you can change any time.
Q: Where do I go to log in?
A: This feature is coming soon to our website. Please call us directly for scheduling.
Q: What do I do if I forgot or lost my password?
A: Go to www.i2b.us/clinic and click on the password prompt. You will need to be able to provide your username, birthdate and the last four digits of your social security number. The system will email you a new, temporary password. If you do not have an email address, the system will show you your password on the screen.
Q: How long will it take to refill my medicine?
A: When refilling your medication online, kindly allow one business day for processing.
Q: How do I cancel my clinic appointment?
A: Appointments may be cancelled by using the on-line scheduling tool or by calling (866) 946-1814 Monday through Friday from 8 a.m. to 5 p.m.
Q: Do I need to visit the Institute of Integrative BioOncology to receive treatment?
Q: Will the supplements you prescribed interfere with my current treatment regimen, i.e., chemotherapy or radiation?
A: No, None of the supplements will not interfere with conventional chemotherapy or radiation treatments significantly if it is prescribed by us. It may very well enhance their benefits according to studies.
Q: How long do I need to follow the treatment protocol?
A: We recommend patients commit to a minimum of three months on the specific protocol.
Q: Does health insurance cover the cost of some of the supplement?
A: Most health insurance will not cover the cost of supplements.
Q: Is financing available to me?
A: No, unfortunately we do not provide financing at this time.
Q: Do doctors know about supplements?
A: Some do.
Q: What role do I play in my own survival?
A: This may be the most important question! It is important to remember that cancer is not just fought with medicine, surgery, and technology. It is also fought with willpower, determination, and a positive attitude. You play as big a part in your survival as your healthcare providers do. Understanding this will hopefully empower you to be proactive in your approach to the disease. It is incumbent upon you to seek out good medical treatment and make sure health care providers are doing everything possible to manage the cancer in your body. The majority of our patients has been willing to seek out ways to extend the effectiveness of the treatment that their physicians were providing (chemotherapy/radiation/surgery) if that treatment plan was not ensuring 100 percent recovery. Most of the time, these patients had to bring to the attention of their doctors their desire to augment their treatment with a successful protocol.
Q: How do I get started?
A: You can call us at 1 866 946-1814 once you have decided you would like to include our protocols in your treatment regimen, or you can simply complete our Free Consultation Form and we will be in contact with you shortly.
Q: What do we do to protect your privacy?
A: Your privacy is as important to us as your care and comfort. Our staff is committed to protect patient’s privacy. Your care is confidential.
At Institute of Integrative BioOncology, our staff is trained and obliged by signed agreement to protect your privacy. Our caring staff will not disclose any information relating to a patient. Click here to learn more about our privacy practices.
Q: What is HIPAA?
A: HIPAA stands for the Health Insurance Portability and Accountability Act of 1996. HIPPA relates to the policies and procedures regarding how health information about you as a patient may be used, disclosed and accessed.
Institute of Integrative BioOncology is committed to maintaining the privacy of your Personal Health Information (PHI). During your care, the records regarding your treatment and services will be held in strict confidentiality according to local, state and federal laws and regulations. Click here for more information about Patient Privacy.
Q: What services do Institute of Integrative BioOncology clinics provide?
A: Click here to see a full list of services that we provide.
Q: What will my initial visit consist of?
A: Initial visits are two hours, at which time your practitioner will take a detailed history of your health complaints. They may choose to do a physical exam, perform acupuncture or order lab work. If you have already had tests done you may choose to bring a copy of them with you. Some natural medications or supplements may be prescribed and a treatment plan will be devised at this time.
Q: Will you interact with other health care practitioners?
A: Yes. We will work in consultation with any health care provider our patients may be seeing in addition to those at Institute of Integrative BioOncology. We believe that each health care profession brings something valuable and unique to the experience of the patient and by working together we can all provide the best quality of care possible.
Q: What types of conditions can you treat?
A: Dr Zhang is trained as a medical oncologist and an acupuncturist. He treats the entire spectrum of medical conditions. See our types of cancer page for a list of conditions we most frequently see.
Q: Does Institute of Integrative BioOncology accept insurance?
A: Yes, we accept most insurance plans.
Q: What is the overall approach of Institute of Integrative BioOncology?
A: The healthcare providers at Institute of Integrative BioOncology inspire, motivate, and empower their patients to build a strong foundation for health. We coach each patient to embrace daily dietary and lifestyle habits that promote optimal wellness while using gentle, effective medicines to restore normal physiology. We are committed to uncovering the underlying causes of imbalance that lead to dysfunction. Together, doctor and patient embark on a journey to find and correct the underlying cause of illness. Additionally, as wholistic medical practitioners, we recognize that physical, emotional and spiritual aspects of imbalance must be addressed in order to restore optimal health.